Terms & Conditions

Language Notice / Sprachhinweis

These Terms and Conditions are originally drafted in German and constitute the sole legally binding version. The English translation provided on this page is generated automatically for informational purposes only and does not constitute a legal document. In the event of any inconsistency, ambiguity, or conflict between the German original and this translation, the German version shall take precedence in all respects. By accepting these Terms, you confirm that you have been advised to consult the German version at https://oskar25.de/de/agb.

1 SCOPE OF APPLICATION

1.1 The following General Terms and Conditions (GTC) of Oskar25 GmbH (hereinafter referred to as the “Hotel”) apply to contracts for the rental of apartments for accommodation purposes, as well as to all other services provided by Oskar25 GmbH to the contracting party (hereinafter referred to as the “Customer”) in this context. The Hotel is entitled to have services performed by third parties. BGB. The term “hotel accommodation contract” encompasses and replaces the following terms: lodging contract, guest accommodation contract, hotel contract, and hotel room contract.

1.2 Subletting or subleasing the apartments provided, as well as using them for purposes other than accommodation, requires the hotel’s prior written consent, whereby the right to terminate the agreement pursuant to Section 540(1), second sentence, of the German Civil Code (BGB) is waived.

1.3 The customer’s terms and conditions shall apply only if this has been expressly agreed in writing.

2 CONTRACT EXECUTION, CONTRACTING PARTIES

2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request, following written confirmation in the form of a booking confirmation containing the terms and conditions (via email). In the case of a booking made via the hotel’s own website, the contract is concluded by clicking the “CONFIRM BOOKING” button, provided this is followed by a written booking confirmation (via email).

2.2 If a reservation is made without a deposit or if the booking process is canceled, only a reservation request is sent to the hotel, which does not constitute a contract for accommodation.

2.3 An individual contract may be entered into for a maximum of 30 days.

2.4 The customer declares that the booking is made for his or her personal use, i.e., the booking is in the customer’s name and may under no circumstances be transferred to a third party, whether free of charge or for a fee. If the customer is acting on behalf of a third party, the customer must notify the hotel in writing, providing the third party’s name or company name, address, and the name of an authorized representative. If a third party has made the booking on behalf of the customer—e.g., an agent or a company booking for its employees that does not wish to become a contracting party itself—that third party is jointly and severally liable with the customer to the hotel for all obligations arising from the contract.

3 SERVICES, PRICES, PAYMENT, SETOFF

3.1 The hotel is obligated to keep the apartments booked by the guest available and to provide the agreed-upon services.

3.2 Booking an apartment includes a weekly cleaning service with a change of towels and linens for stays of 7 nights or more. For shorter stays, or if you would like an additional cleaning service, this can be arranged upon request for an extra fee.

3.3 The guest is obligated to pay the hotel’s agreed-upon or applicable rates for the room and any additional services utilized by the guest. This also applies to services ordered by the guest directly or through the hotel that are provided by third parties and paid for in advance by the hotel.

3.4 The agreed prices are quoted in euros and include all taxes and local charges applicable at the time the contract is concluded. They do not include local charges that the guest is required to pay directly under applicable municipal law, such as a visitor’s tax. If the statutory value-added tax changes, or if local charges on the subject matter of the service are newly introduced, modified, or abolished after the contract is concluded, the prices will be adjusted accordingly. For contracts with consumers, this applies only if the period between the conclusion of the contract and its performance exceeds four months.

3.5 If payment by invoice has been agreed upon or if there are any outstanding invoice amounts at the time of departure, payment must be made immediately upon receipt of the invoice without any deductions, unless otherwise agreed. Cash payments on site are not accepted.

3.6 The hotel is entitled to require the customer to make a reasonable advance payment or provide security, such as a credit card guarantee, upon conclusion of the contract. The amount of the advance payment and the payment dates may be agreed upon in writing in the contract. In the event of late payment by the customer, the statutory provisions shall apply.

3.7 In justified cases, such as a customer’s failure to pay or an expansion of the scope of the contract, the hotel is entitled, even after the contract has been concluded and up until the start of the stay, to demand an advance payment or security deposit as defined in Section 3.5 above, or to increase the advance payment or security deposit agreed upon in the contract up to the full agreed-upon amount.

3.8 The hotel is also entitled to require the guest, at the beginning of and during the stay, to make a reasonable advance payment or provide security in accordance with Section 3.5 above for existing and future claims arising from the contract, provided that such payment or security has not already been provided in accordance with Section 3.5 and/or Section 3.6 above.

3.9 The customer may only set off or offset a claim against a claim by the hotel if the claim is undisputed or has become final and binding.

3.10 The customer agrees that the invoice may be sent to them electronically.

4 CANCELLATION BY THE CUSTOMER; FAILURE TO UTILIZE THE HOTEL’S SERVICES (“NO-SHOW”)

4.1 The customer may terminate the contract with the hotel unilaterally only if a right of withdrawal has been expressly agreed upon in the contract or if a statutory right of withdrawal or termination exists.

4.2 The hotel allows free cancellation up to 3 days before arrival.

4.3 If a deadline for free cancellation of the contract has been agreed upon between the hotel and the customer, the customer may cancel the contract by that date without triggering any claims for payment or damages by the hotel. The customer’s right to cancel expires if the customer does not exercise this right in writing by the agreed deadline.

4.4 If no right of withdrawal has been agreed upon or has already expired, and if there is no statutory right of withdrawal or termination, the hotel retains the right to the agreed-upon payment even if the service is not utilized.

5 CANCELLATION BY THE HOTEL

5.1 If it has been agreed that the customer may cancel the contract free of charge within a specified period, the hotel is entitled, during this period, to cancel the contract if it receives inquiries from other customers regarding the rooms booked under the contract and the customer, upon the hotel’s request and within a reasonable timeframe, does not waive their right to cancel. This applies accordingly in the case of an option being granted if other inquiries are received and the customer, upon inquiry by the hotel with a reasonable deadline, is not prepared to make a firm booking.

5.2 If an advance payment or security deposit agreed upon or required in accordance with Section 3.5 and/or Section 3.6 is not made even after the expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to terminate the contract.

5.3 Furthermore, the hotel is entitled to terminate the contract for cause, in particular if

• force majeure or other circumstances beyond the hotel’s control render performance of the contract impossible;
• rooms are booked through willful misrepresentation or false statements, or by concealing material facts; such material facts may include the customer’s identity, financial standing, or purpose of stay;
• the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety, or the hotel’s public reputation, without this being attributable to the hotel’s sphere of control or organizational responsibility;
• the purpose or reason for the stay is unlawful;
• there is a violation of section 1.2 above.

5.4 The hotel’s justified cancellation does not entitle the guest to claim damages. If, in the event of a cancellation pursuant to Section 5.2 or 5.3 above, the hotel is entitled to claim damages from the guest, the hotel may calculate such damages on a lump-sum basis. Section 4.3 applies accordingly in this case.

6. PROVISION, HANDOVER, AND RETURN OF ROOMS

6.1 The customer has no right to be provided with specific apartments, only those in the booked category, unless this has been expressly agreed in writing.

6.2 Reserved apartments are available to the customer starting at 3:00 p.m. on the agreed-upon arrival date. The customer is not entitled to earlier check-in.

6.3 On the agreed departure date, guests must vacate their rooms and make them available to the hotel by 11:00 a.m. at the latest. Thereafter, due to the late vacating of the room, the hotel may charge 50% of the full room rate (price according to the price list) for its use beyond the contractual period until 6:00 p.m., and 100% after 6:00 p.m. This does not give rise to any contractual claims on the part of the guest. The guest is free to prove that the hotel incurred no claim for usage fees or a significantly lower claim.

7. HOTEL LIABILITY

7.1 The hotel is liable for damages resulting from injury to life, limb, or health for which it is responsible. Furthermore, it is liable for other damages resulting from an intentional or grossly negligent breach of duty by the hotel or from an intentional or negligent breach of the hotel’s obligations typical to the contract. Obligations typical of the contract are those obligations that make the proper performance of the contract possible in the first place and on the fulfillment of which the customer relies and is entitled to rely. A breach of duty by the hotel is equivalent to a breach by a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise provided for in this Section 7. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy the situation upon becoming aware of them or upon immediate complaint by the customer. The customer is obligated to contribute to the extent reasonably possible to remedy the disruption and minimize any potential damage.

7.2 The hotel is liable to the guest for items left on the premises in accordance with the provisions of the law.

7.3 If a parking space is made available to the guest in the hotel garage or on the hotel parking lot, even for a fee, this does not constitute a contract of safekeeping. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel premises and their contents, the hotel shall be liable only in accordance with the provisions of Section 7.1, sentences 1 through 4, above. The hotel excludes any liability for damages caused by other guests or other third parties. This applies in particular to damage, destruction, or theft of the parked vehicle or movable/built-in items from the vehicle or items attached to or on the vehicle.

7.4 The hotel assumes no liability for the washing machines and dryers provided in the laundry room; please review the operator’s terms and conditions, which are available there.

8 CUSTOMER LIABILITY

8.1 The customer is liable for damage to the building, the apartments, and/or the furnishings caused by the customer or by third parties to whom the customer has granted use of or access to the room, resulting from a breach of the duty of care and diligence incumbent upon such persons, in accordance with applicable law.

8.2 The guest must immediately notify the hotel of any damage to the apartment or its furnishings. It is the guest’s responsibility to obtain adequate liability insurance for such incidents. The hotel is entitled to request proof of such insurance.

8.3 If any items are missing from the inventory after checkout, the guest will be notified, and the hotel reserves the right to charge the guest for the replacement.

8.4 Smoking is prohibited in all areas of the hotel, and any violation of this rule is considered damage to property. In general, a fee of €250 is immediately payable for smoking in the apartment (for additional cleaning of furniture, curtains, etc.), regardless of any other liability for damages pursuant to Section 8.5. If smoking triggers a fire department response via the hotel’s fire alarm system, the guest is also responsible for these costs.

8.5 The obligation to pay compensation covers all costs incurred by the hotel in repairing the damage, as well as all costs resulting from consequential damages, in particular loss of revenue for the period during which the room cannot be re-rented due to the damage.

8.6 Pets are not allowed.

9 FINAL PROVISIONS

9.1 Any amendments or additions to the contract, the acceptance of the application, or these General Terms and Conditions must be made in writing. Unilateral amendments or additions are invalid.

9.2 If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction is the registered office of the hotel’s operating company. However, the hotel may also choose to bring an action against the customer at the customer’s place of business. The same applies to customers who do not fall under the first sentence if they do not have their registered office or place of residence in an EU member state.

9.3 The language of the contract is German, and in the event of any difficulties in interpretation, the German text of the Terms and Conditions shall prevail.

9.4 If any provision of these Terms and Conditions is or becomes invalid, this shall not affect the validity of the remaining provisions.

9.5 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

Effective Date of the Terms and Conditions: March 2026